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The following information are applicable to online purchases only.
Product Availibility
The product availability listed for each product is an estimate of the time it
will take us to get the item after you have placed an order. This estimate does
not include the time it will take for the product to be delivered to you after
it leaves our warehouses.
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General Shipping Times
When you receive your order depends on the availability of the product(s), the
shipping method you choose, and where the product is being shipped. Please note that packages are
not shipped on Saturdays or Sundays.
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Shipping Cost Estimates
We calculate shipping charges by product type. To receive an instant estimate
of your shipping cost, simply add the products you want into your shopping cart, and enter your
zip code in the required field.
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Delivery Time
Delivery of your order is subject to the availability of our inventory. We may
split your order into more than one shipment, depending on the estimated time of arrival of each product.
It is possible for your order to be delayed due to products arriving in our warehouse on different dates.
If you place orders of this kind, you will not be charged for the extra delivery, although you may notice
that your shipping charges are split over the various invoices. If you need to receive one of your products
sooner, we recommend that you place it in a separate order to avoid extra delay. Please allow us one
additional business day to process your order. Rest assured that we will not charge your credit card until
we have shipped your product.
We usually deliver between 8am and 5 pm local time. If you are not home when we deliver your package, we
will leave you a delivery notification card. You can then pick up your package at your local U.S. Postal Service
depot. For your own security, please bring proper photo identification with you when you pick up your order.
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Methods of Delivery
To give you the best possible service, we use a variety of couriers depending
on which best suits your needs. We will tell you which courier company is handling your delivery when we
send you your shipping confirmation email. Please note that when the delivery team brings a package to
your home, they need a signature in order to finalize the delivery. This means that the package must be
accepted and signed for by someone at your delivery address.
If you are unavailable when the courier makes a delivery, you will get a notice telling you the address
of the distribution centre where you can pick up your package. For your own security, please bring proper
photo iIdentification with you when you pick up your package.
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